Refunds will be issued to the original credit card used for purchase, or in the form of store credit. We are unable to switch refunds to a new or different payment method. Shipping is non-refundable, except in cases of shipping error.
Please note that your bank may choose to hold your refund temporarily while it is being processed. Your refund should be reflected on your credit card’s statement within 5-15 business days following approval.
A restocking fee of $5.00 per item is applied for all returned packages, except returns due to defective or incorrect merchandise at the fault of the supplier. The customer is responsible for shipping costs and providing a tracking number.
We will processes your return within 48 hours upon receiving your package. Items will be inspected and processed through our returns department. Refunds are not issued for worn, washed, or altered items, or for items that are marked Final Sale.
-Your package must be postmarked no later than 7 days from the delivery confirmation from the postal services.
-It is your responsibility to return the item(s) to us with tracking confirmation for your return postage.
-You have 7 days from the day you received your items to review, and if necessary, return or exchange your purchase from Lotus.
-All items can be exchanged for one of equal or lesser value for free.
-If you received the wrong item, wrong size, or if you receive an item that was damaged during transit, we will reship your order at no cost to you. There is no need to return the wrong or defective item. All reshipment requests will be reviewed and processed within 3-5 business days.
We do not accept returns or exchanges if:
- The item(s) have been worn or washed
- The item(s) have been altered
- The item(s) are in any way defective from the original and salable condition, unless the condition is the fault of the supplier
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item
Please note that for hygienic reasons, you should always be wearing proper underwear while trying our products. Due to health and safety hazards we cannot accept returns or refunds for products which have been in direct contact to your bodily fluid.
Please follow these instructions when completing a return:
1. Pack the unworn and unwashed items with email confirmation or original receipt – we cannot exchange or refund without it.
2. Please write in detail which items you want to be exchanged, if applicable.
3. For faster processing, please include your full name and order number displayed clearly on or in your package.
When your replacement Item is shipped, it will be shipped free of charge.
Shipping Details: It is the same shipping time frames as if you placed an order when we send a replacement item to you.
*We ship worldwide, except for the following countries: Bangladesh, Brunei, Hong Kong, China, Macao, Taiwan, and Jersey.
*Shipping carriers are as follows:
Epacket / UBI
*Orders should arrive within 1-4 weeks, (20-25 BUSINESS days) but can take as long as 6 weeks for delivery.
The United States and Canada 1-4 Weeks
Australia 1-6 Weeks
Western Europe 1-4 Weeks
Worldwide 2-8 Weeks