Q: What are the payment method accepted?
A: We accept all major credit cards as well as PayPal.
Q: Do you accept Cash On Delivery?
A: Unfortunately not at the moment. We are currently reaching out to our logistic partners and are hopeful this payment method will be available in the near future.
Q: How long do I have to wait for delivery?
We have partnered with logistic companies so that your items can be delivered to you in the shortest possible time. Kindly have a look at our shipping and handling page for more details.
Q: Why is my order taking longer than usual to be delivered?
A: While we do our best to respect our estimated shipping times, sometimes we do have events beyond our control such as climatic conditions, strikes, etc..We usually monitor all shipments and will reach out to you if we notice unusual delays. In the unlikely case that you have not received your package after 60 business days, we would provide a full refund as well as a discount code on your next purchase.
Q: Do you accept returns?
A: Absolutely! If you received a damaged or non conform items, we will also refund your shipping cost. Kindly have a look at our shipping & handling page for more details
Q: Can I have discounts for bulk orders?
A: Send us a message at here for bulk order quotes. Big orders usually come with big discounts :)
Q: Is my personal information safe?
A: We guarantee that your personal information will remain encrypted in our database which only a handful of authorized users have access to.
Q: Is my credit card information safe?
A: We have partnered with Stripe and PayPal to manage our payment gateways so that your online transaction is always safe and secured.
If you have any question, do not hesitate to reach out to us via our contact page here.